Terms and Conditions

Last updated: 2026-10-18

1. Acceptance. These Terms govern the use of mindysol.com and the purchase of services and products from Mindy Solutions Company ("Mindy Solutions", "we", "us"). They apply to anyone who browses the website. A package subscription or a purchase of products or services is made only when you expressly accept, before payment, these Terms and the Refund, Cancellation and Billing Policy. We may amend these Terms by publishing an updated, dated version, and we will notify you of material changes before they take effect. No amendment applies retroactively to an order already confirmed.

2. Description of services. We provide digital marketing, website development, AI solutions, digital consulting, and monthly packages.

3. Scope of service; no guaranteed results. The scope of each package or service is what is published on its page or in the accepted quotation. We will exercise ordinary professional care and do not guarantee any specific result, such as sales, leads, followers, search ranking or return on ad spend. Advertising budgets are borne by you and are not included in the package price.

4. User accounts. You are responsible for accurate information, password confidentiality, and all activities under your account.

5. Prices, payment and renewal.

(1) All prices are in Saudi riyals, and VAT is not currently added to them. If VAT is applied later, we will inform you before it applies, and the total price including VAT will be shown in the order summary before you confirm. Payment is made in advance.
(2) Packages are sold on a monthly subscription only, paid in advance for each month. Renewal is manual: we send the invoice for the next month fourteen (14) days before the current month ends, and we never charge you automatically. Work for the new month starts only after payment. If the fee for the new month is paid before the end of the paid month or within seven (7) days after it ends, the new month starts on the day after the paid month ends.
(3) Digital products and Mindy CRM licences are paid once per order.
(4) Before payment you will see the price, the monthly cycle, the total, the payment method, how renewal works, and the Refund, Cancellation and Billing Policy.
(5) Cancellations and refunds are governed by the Refund, Cancellation and Billing Policy. Delivery of a code, or consent to delivery, does not by itself waive statutory rights. Approved refunds are paid within fourteen (14) days of notifying the customer, without prejudice to statutory rights.
(6) For payments through Tamara, Tamara's terms govern the instalment arrangement between you and Tamara.

6. Intellectual property.

(1) All website content is protected and may not be copied or distributed without our prior written permission.
(2) Ownership of the content, designs and other outputs we produce for you passes to you once their fee is paid in full. We retain ownership of our tools and ready-made general design templates.

7. Acceptable use. You agree not to use our services for illegal, fraudulent, or offensive activities.

8. Limitation of liability.

(1) No contractual limitation of liability waives any right or liability that cannot lawfully be waived.
(2) For services, compensation that may lawfully be limited by agreement is capped at the last paid month, without prejudice to rights and liabilities that cannot lawfully be excluded.
(3) The contractual maintenance period for websites and software work is thirty (30) days from delivery, within the agreed scope. It does not waive any right or liability that cannot lawfully be waived.

9. Termination.

(1) By you: you may end your subscription at any time, effective from the next month, under the Refund, Cancellation and Billing Policy.
(2) Non-payment: if the fee for the new month is not paid within seven (7) days from the end of the paid month, the subscription ends, and work for the new month does not start before payment.
(3) Breach: if you breach these Terms, we will send you a written notice; if the breach is not remedied within seven (7) days from the notice, we may terminate the service. We may suspend the service immediately if the breach violates the law or platform policies or harms others.
(4) After termination: we will deliver the outputs you have paid for within ten (10) business days from the termination date, and remove our access to your accounts within three (3) business days.

10. Governing law and jurisdiction. These Terms and any dealings under them are governed by the laws of the Kingdom of Saudi Arabia. We will seek to resolve any dispute amicably through the complaints procedure in clause 11. If that is not possible, the competent judicial authorities in the city of Riyadh will have jurisdiction, unless the law assigns jurisdiction elsewhere, and without prejudice to the consumer's right to refer the matter to the authorities responsible for consumer protection.

11. Complaints. Submit complaints through the complaints form on our website (complaints form), quoting your order number if any. We acknowledge receipt and respond within a maximum of seven (7) business days. You may also file a complaint with the competent authorities at the Ministry of Commerce.

12. Related policies. The following form part of these Terms: the Privacy Policy, the Refund, Cancellation and Billing Policy, the Digital Products Purchase Terms, the Cookie Policy and the Disclaimer. In case of conflict between the Refund, Cancellation and Billing Policy and the specific terms of a product, such as the Digital Products Purchase Terms, the product's specific terms prevail, without prejudice to statutory rights.

13. Contact and provider details. For enquiries: the contact form at mindysol.com/contact, a support ticket, or hello@mindysol.com.
Legal name: Mindy Solutions Company · Unified business number: 7053489634 · National address: Riyadh - Saudi Arabia, Riyadh, Kingdom of Saudi Arabia · Email: hello@mindysol.com · Phone: +966536327433

Billing follows a calendar month from the service start date. If the corresponding date does not exist in the next month, the boundary is clamped to that month’s last day. The start and end dates are shown to the customer.