Digital purchase terms

Digital Purchase and Mindy CRM Terms
Version 2026-10-03.1
Agreement and digital products
These terms govern digital purchases from Mindy Solutions and form part of the order accepted before confirmation. CRM-specific provisions apply only to Mindy CRM licenses, modules and services; other products retain their stated specifications. The order identifies the products, quantities, price, discount and total. These digital purchase terms prevail over conflicting general descriptions, without excluding mandatory statutory rights.

Local software and requirements
Mindy CRM runs on the customer’s own device or server. It is not a cloud software subscription hosted by Mindy. It requires a compatible Windows 64-bit environment; the current public edition is 1.0.0 Beta. Review requirements and use the available trial before purchase. Activation, updates and integrations may require internet access; local software does not make external services available offline.

License scope
A new license provides perpetual use of purchased modules for one company and up to 20 active users including the administrator, subject to activation controls. Another company requires a separate copy. Sales is the base license required by add-ons. Local and server installations use the same purchase code; server mode does not include hosting. Unpurchased modules and third-party subscriptions are excluded. License keys must not be copied, resold or used to bypass license limits without written authorization.

Prices, payment and delivery
The timed offer ends on 31 December 2026 at 11:59 PM Riyadh time, a single deadline for all customers, or when the code expires if earlier. The countdown shows the time remaining until that deadline. The banner does not guarantee that the price is held after the offer ends.

Updates
A new license purchase includes three months of updates for the purchased software and modules, starting when the new license is activated, as recorded with the license. Renewal is optional under the renewal product’s stated terms. Non-renewal does not revoke the perpetual license; the customer may continue using their entitled available version, subject to external service availability. Renewals do not include unpurchased modules unless explicitly stated.

Support
Local use includes three months of standard support through support tickets: activation, standard installation on a compatible device, software fault diagnosis, feature guidance and the CRM side of supported integrations. The first response is within three business days after receipt; this is not a resolution deadline. Diagnosis may require customer information or actions. Support is not available 24/7. Custom training, data migration or cleaning, bespoke development and repairing third-party services are excluded. Support may be renewed optionally. Product faults may still be reported without creating an entitlement to paid support services.

Servers, networks and data
Server use includes entitled software updates but excludes technical support, installation, provision, hosting and management of the server. The customer provides and pays for hardware, operating systems, networks, connectivity and required licenses, and is responsible for configuration, security, monitoring, backups and recovery checks. Implementation or management requires a separate agreement if offered. The customer is responsible for lawful data use, staff permissions and recipient consent. Local operation does not include data hosting or backups by Mindy.

Third-party services
Integrations may connect independent providers governed by their own terms, prices, approvals, policies and availability. Customers supply their accounts, subscriptions, credentials and permissions; associated charges are excluded unless expressly included. Mindy does not guarantee continued service, unchanged prices or APIs, account approval, or freedom from provider suspension. Provider outages, changes and bans are outside Mindy’s control. WhatsApp connections outside Meta do not guarantee protection against number restrictions or bans; customers must follow provider rules and obtain recipient consent. This does not exclude responsibility for Mindy’s own software defects or mandatory obligations, nor promise a replacement for a discontinued external service.

Digital refund policy
The Purchase Code is delivered after payment is verified, at the customer's request for immediate delivery. Delivery of the code, or consent to its delivery, does not by itself constitute a waiver of any statutory right. Withdrawal requests are assessed under the E-Commerce Law, its conditions and exceptions, taking account of use of the software, benefit from it, or any advantage obtained from it. If the code does not work or is defective, we will fix or replace it within seven (7) business days of being notified; if that is not possible, we will refund the amount paid. Refunds also apply to non-delivery or duplicate charges, under the refund procedure and without prejudice to statutory rights.

Acceptable use and misuse
Customers must use the software and integrations lawfully. Unauthorized license sharing or resale, bypassing activation or user/company limits, intrusion attempts, disruption, spam, fraud, and processing data without lawful authority or required consent are prohibited. Customers are responsible for account use and team permissions. Where there is evidence of misuse, Mindy may proportionately restrict the affected feature or suspend the affected license, explaining the reason and allowing remediation and appeal through support tickets where possible. Security risks or ongoing abuse may require suspension before notice. Suspension does not automatically delete customer data or authorize its use outside this agreement and the privacy policy, nor remove statutory rights. Suspension will be reconsidered after verified remediation.

Acceptance and records
The transaction is governed by Saudi Arabian laws. We seek an amicable resolution; otherwise the competent judicial authorities in Riyadh have jurisdiction unless the law assigns it elsewhere, without prejudice to consumer protection rights. Questions, complaints and refund or cancellation requests are accepted through the complaints form; we acknowledge receipt and respond within seven (7) business days.